Shipping Policy

Shipping policy

Orders from AUSTRALIA may be subject to import duties and taxes including VAT if over $1000.00AUD approx, which are incurred once a shipment reaches your destination country. W&L Taonga is not responsible for these charges if they are applied and are your responsibility as the customer. It is your responsibility to check with local State and Govt. authorities for these additional costs. 

All orders are processed within 1 - 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Due to COVID restrictions, we are experiencing minor delivery delays of 1-2 days for parcels being sent across the country which are outside of our control.

Domestic Shipping Rates 

Aotearoa $15.00

International Shipping Rates

Australia $40.00


You can skip the shipping fees with free local pickup in Ngaruawahia. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are flexible. Contact us to arrange. Please have your order confirmation email with you when you come. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We do not ship to P.O Boxes

In the event that your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at